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FAQ Page

Can I wear my organ shoes outside?
No. The special suede soles on your organ shoes will last much longer if you don't expose them to the elements.
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How do I determine my size in OrganMaster Shoes?
The Women's Mary Jane and Diana shoes run true to dress shoe sizing. Order your usual dress shoe size.

The Men's/Unisex Oxford shoe runs slightly short compared to other men's dress shoe sizing. Order your usual dress shoe size (or if you are between two sizes we suggest ordering the larger size).

For women ordering the Oxford shoe, you will need to convert your women's size to men's sizing. Drop one full size. For example, a women's size 8.5 would become a men's size 7.5. This formula works well for most people, but we cannot guarantee fit.

Please note that your size in sneakers, walking shoes and boots is probably larger than your dress shoe size. If you are uncertain what to order, mail us two things: 1)your foot tracing and and 2)say what sizes you usually wear. We will try to estimate your size for you.
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How do I clean the soles on my organ shoes?
Brush the bottoms of your organ shoes with a steel wire brush. This will scrub out any grit and refresh the suede leather soles. Never use any liquid on the suede soles.
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Should I order my organ shoes in a smaller size for a closer fit for pedaling?
No. Wearing shoes that are too small can permanently damage your feet.
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Can I add height to the heel?
Yes. Take your shoes to a local cobbler to have the heel stacked. Make certain the final layer added to the heel is the suede leather piece. However, we do not recommend a shorter heel for toe-heel technique as you need the height to protect against muscle strain when heeling down.
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How do I track my package?
For USPS orders: You will receive your tracking number from stamps.com. Track your package at usps.com for updates.
For FedEx orders: You will receive your tracking number from FedEx.com. Track your package at FedEx.com for updates.

If you didn't receive your tracking number by email, give us a call or email and we will look it up for you.
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